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Items filtered by date: November 2018

Innovative Technology (Asia Pacific) Pty Ltd are pleased to have established a service partnership with POS Square, the trusted point of sales peripheral supplier based in Singapore. A distributorfor some of the most established brands in the industry POS Square offer proactive, proficient, fast and smart hardware solutions and support.

Kerry Cowan, Sales Director - Asia Pacific,commented, “Currently POS Square carry out level one servicing for our products and organise more complex repairs for Singapore and surrounding countries. POS Square have just completed their full ITL product training for the SMART Coin System (SCS) which enables them to take on almost 100% support in Singapore – reducing the need for these units to be sent elsewhere for maintenance. This is great news for our many customers using SCS in the APAC region.”

Vincent Oh, Owner of POS Square commented, “We are really proud to be a service partner for ITL and support some of their key validation products that are perfect for the retail sector. We give a local, speedy and efficient service and a fast turnaround to ensure waiting time is reduced, keeping machines operational and fully serviced. Collaborating with Innovative is proving to be a great success and enables us to accomplish our goal to constantly improve ourselves and be the go-to agency for solutions and support services for POS terminals & printers in Singapore.”

Published in News
Thursday, 22 November 2018 00:00

Autumn 2018 Technical Bulletin

 

IN THIS BULLETIN: New Product Firmware Released (BV20, BV100, NV10), Latest Software, Hardware Changes, ECB approval for Note Validator Range, New €100 and €200 banknotes, New £50 polymer

 

 

 

Published in Technical Bulletins
Following successful closed trials Innovative Technology Ltd (ITL) are pleased to bring Live Collect to the wider gaming market. Live Collect enables operators to optimise cash handling and revolutionise collection efficiency by accessing real-time data and detailed status reports across multiple sites for full machine audit traceability.  
 
Efficient collections, optimising machine utilisation, exceptional float level management and eliminating shrinkage are amongst the many benefits that Live Collect offers. It also facilitates remote updates for the cash handling peripherals in the case of new currency datasets or firmware and this proactive, preventative system also provides operators with security, fault and maintenance alerts.
 
Andy Bullock, Senior Business Development Manager commented, “Live Collect is compatible with a number of manufactures’ machines, with various options to suit different applications. Live Collect can be tailored to suit specific requirements and at the top level, uses the cash handling features of both the NV11 & SMART Coin System in a smart connected way.  ITL’s SMART Coin System (SCS) is a state-of-the-art bulk coin validator, mixed coin hopper and recycler in one which validates, discriminates and stores mixed coins.  This secure unit has a market leading coin hopper capacity which reduces coin starvation, collection costs and the need for multiple hoppers whilst ensuring cash is fully accounted for.”
 
“Live Collect fully utilises the features of the SCS and can bring the operator a host of additional benefits. Cash levels in the validator cashbox, hopper and recycler are visible in real time and can be used to schedule more efficient collection & refill visits, significantly reducing machine collection times even further, resulting in a more productive use of staff time.” 
 
Andy continued, “Live Collect uses algorithms to suggest new float levels for each machine to minimise the amount of cash tied up in machine floats – a key feature that is particularly attractive to our gaming customers. Live Collect is simple to integrate and can be utilised across the whole machine estate, so updates can be pushed out remotely from one central location. Time consuming, expensive currency and firmware updates are a thing of the past and can be installed at the click of a button!”
 
Operators can login to the secure online Live Collect portal which can be accessed from any location, providing a greater insight into machine activity, traceability and performance. The Live Collect portal can be accessed by account managers, collectors, installers and service engineers enabling data and information to be readily available and shared. Key reports and tracking information gives operators detailed knowledge – right down to individual machine performance in every location. It improves the relationship between operators and retailers in terms of being able to identify machine performance across the entire machine estate. 
 
Andy concluded, “We have already successfully installed Live Collect in over 100 machines across the UK. Using this closed loop system, all cash is accounted for and we have already seen shrinkage eliminated at these sites, generating real efficiency benefits and cost savings. In addition, customers can take advantage of our Pay & Play app which allows customers to transfer funds to enabled gaming machines using their mobile. This app is used in conjunction with Live Collect gives customers a cashless payment option. With the mobile app you can set your own limits and deposit funds securely using your debit card – ideal for customers who are not carrying cash.”
 
Published in News
Monday, 19 November 2018 14:16

Tyler Mawdsley

Name: Tyler Mawdsley
Job Title: IT Support Technician
Department: IT
Worked at ITL since: 2017

I joined ITL in September 2017 initially as a Production Operator before being promoted to my current role as IT Support Technician a year later in 2018.  I have an IT Level 3 Extended Diploma in Software qualification from Oldham College so was very excited to move into my new role as IT Support Technician to develop and progress my chosen career path. 
 
The IT Department is responsible for all internal IT infrastructure across our 10 office locations.
 
My roles and responsibilities within the department include providing IT support to staff; setting up new devices and troubleshooting. I help to maintain software and hardware and get involved in a number of larger IT-related projects. 
 

What benefits me:

 

      

 
Published in Meet the Team
Innovative Technology Americas, Inc. is pleased to welcome Beth Clark, Office Manager, to their Wisconsin office.  Beth joins Innovative Technology’s US operations at a crucial time of growth and is an integral part of ensuring excellent customer service provision to its extensive US customer base.    
 
Rebecca White, VP of Sales & Business Development commented, “I am delighted to welcome Beth to the US team. Beth has been with us for a few months now and she has made a real difference to the running of the office. Beth has a long work history of office management in the manufacturing and distribution industries making her an ideal fit for the role. The role is varied with responsibility for customer service, order processing, data entry, accounts and sales assistance and Beth has made improvements in all areas already.” 
 
Commenting on her new position Beth said, “I joined the company back in June and I am settling in well, enjoying the job and getting to know the broad range of cash validation products we offer. I am applying my extensive office management and purchasing skills to the role and I have already put in place new procedures to fulfil customer orders as efficiently as possible. I am excited about the opportunity and growth potential here at Innovative Technology Americas and look forward to working with the rest of the US team and my international colleagues as we to expand our reach in the region.” 
 
Published in News

Innovative Technology and Feng Chen Technology Co. Ltd are celebrating a successful, longstanding partnership, following recent growth in Taiwan. Feng Chen, a well-known amusement company based in Taiwan, have been the sole distributor of ITL products in the region since 2005.

Sean Wang, Business Development Manager Asia, said, “Our relationship with Feng Chen began back with our NV7/NV8 and CD3 products. They have been our official Trading Partner for over 13 years now and provide complete service and support for validators in Taiwan in particular the BV20, NV9 and SMART Range. It has been great to see them expand their service and distribution of ITL validators over the years. Our products are now being used in various applications in Taiwan such as amusement, parking, change machines and they provide a successful distribution gateway for our products in the region. We have built up a very successful partnership with Feng Chen and look forward to continuing this in the future.”

Mr LaiOwner, Feng Chen said, “We have enjoyed a successful partnership with ITL over the past 13 years and attend the Taiwan GTI show each year to enhance ITL influence in Taiwan and Asia Pacific market.  ITL are continually releasing innovative products and we are proud to be their chosen Trading Partner in the region.  We provide excellent service and support for ITL’s state-of-the-art products and continue to win more customers in Taiwan. I look forward to developing this Trading Partnership even further over the coming years.”

Published in News