Innovative Technology (ITL) have announced that Dan Humble, one of their established customer support personnel based at the UK head office, is celebrating 10 years’ service with the company this month.  Dan currently holds the position of Lead Customer Support Engineer after joining 10 years ago as a support engineer. The cash handling and biometrics solutions provider has been a trusted supplier to several industries including gaming, amusement, kiosk and retail for over 30 years.

Commenting on his company milestone, Dan said, “After joining ITL as a support engineer in 2013, I was given management responsibility five years later when I was promoted to lead customer support, managing a team of engineers. As well as having technical responsibility for UK gaming, I also look after Italy, ensuring our customers in the region receive the highest level of support.”

Congratulating Dan on his long-standing achievement, Andy Bassam, VP of Customer Support said, “Dan is a fantastic member of our team who works well assisting regional sales managers in  supporting key accounts. He has a good rapport with our customers and always makes sure any technical issues are resolved efficiently and professionally. He has outstanding product knowledge, and quickly gathers in-depth technical understanding of new products, particularly our latest biometric assisted age estimation solutions which can help prevent underage gambling. Congratulations to Dan on his 10 years of service with ITL, I look forward to continuing to work with him to further improve our customer technical support service.”

Concluding Dan said, “ITL is a fantastic place and I feel lucky to work closely with other departments and colleagues on a daily basis. I enjoy problem solving and engaging with customers especially when attending and networking at trade shows. I look forward to the next 10 years working for such a respected and forward-thinking organisation.”

Innovative Technology (ITL) have named the Dyflin Group as the first trading partner responsible for distributing their MyCheckr age estimation device to the UK vaping industry.  Innovative Technology is one of the world's leading cash handling and biometrics companies and the first company in the world to receive independent GDPR certification from ACCS (The Age Check Certification Scheme) for their AI-powered age estimation solution – MyCheckr.

Founded in 2015, Dyflin Group, based in London, is a business consulting company that offers bespoke advisory services within the vaping sector.

Commenting on the partnership, John Vallis, Senior Business Development Manager (Biometrics) for ITL, “We are excited to work with Dyflin Group who will distribute our age estimation devices –MyCheckr and MyCheckr ^Mini direct to the rapidly expanding number of vape stores in the UK. Both products are retail-ready, and require no integration so customers can quickly get started with biometric assisted age checks achieving results immediately.”

MyCheckr is a standalone solution equipped with a camera and screen that quickly predicts a customer's age completely anonymously. The device gives staff an extra layer of security when checking age and asking for ID. The screen can also double up as a way for retailers to show targeted digital advertising, saving valuable retail space and creating a potential revenue making opportunity.  And for those who don't need a screen, MyCheckr^Mini offers the same functionality in a smaller device.

Commenting on the partnership, Michiel Carmel, Industry Consultant for the Dyflin Group said, “Supporting our commitment to the vaping industry and passion for innovation, we are proud to be partnering with Innovative Technology to bring this highly affordable age-check device to the attention of vape retailers. Youth access to vapes is a major concern across many sectors that sell such products and is a big challenge for the industry.  Distributing MyCheckr will assist all reputable vape stores and stakeholders as they strive to adhere to the regulations in place to prevent minors accessing vapes. MyCheckr also offers the opportunity to generate income from marketing 3rd party products on the device screen.”

Concluding, John said, “We are already seeing many success stories from customers including 888 Vapour, Kwik Vape, Irresistible Vapes to name a few. These early adopters are reporting MyCheckr as a useful, low priced tool which is proving effective in deterring young teenagers and children from purchase vaping products. We look forward to working with Dyflin and their customers in the vaping sector to proactively prevent underage sales in retail stores throughout the UK.”

Two long-standing  members of Innovative Technology’s China office celebrate key milestones with the banknote validation and biometrics solutions provider this month.

Sean Wang, Business Development Manager (BDM) based in Shenzhen, celebrates 20 years with the company and is a strategic part of the international sales team.

Commenting on his long-standing achievement, Sean said, “Since joining Innovative Technology’s China branch I have seen the company become an established, innovation-led global technology business and a major cash system provider for the China and Taiwan markets.  I had the honour of being part of the setup of the China Manufacturing Team in the early 2000s, and I am proud of our growth supporting an increasing number of East Asia countries over the years.”

Sean continued, “I’ve been so lucky to work in various roles, visiting different countries and customers to introduce ITL products into many Asian countries.  I enjoy embracing new challenges and my next target is to bring the NV4000 multi-bill recycler and SMART Coin System (SCS) bulk coin validator, hopper and recycler, to a high-level market position in East Asia over the next five years.”

Another member of ITL China also celebrates a significant milestone this month.  Tony Wang, ITL Support Engineer has been working for ITL’s China branch for a decade and is a key member of the technical team.

Commenting on his impressive milestone, Tony,  said, “The past 10 years working for ITL have been very rewarding for me, seeing the company go from strength to strength.  When I first joined ITL, I was responsible for all technical support and after-sales services in China. As the team grew this allowed me to focus more on the integration and development of new projects, and provide high-level technical support for our expanding product range.”

Tony continued, “I am very proud to work with an excellent team around the world serving our loyal customers.  I enjoy seeing a project through from beginning to end which has developed my skill-set and personal abilities. Helping customers in various fields including self-service, retail, vending and entertainment, integrate our products to progress their business and improve performance is very fulfilling. We are continually upgrading and developing the ITL product range to meet the needs of our customers, and I look forward to being a part of this successful organisation for many years to come.”

Commenting on China’s double celebrations, Marcus Tiedt,  Sales & Marketing Director said, “Both Sean and Tony are valued members of the team who have progressed and taken on more responsibility during their time at ITL.  They have excellent technical knowledge, give first-class service to customers and partners and are highly valued by all our international sales and support teams. Congratulations to them both on these impressive milestones.”

The German branch of Innovative Technology (ITL) plan to showcase their latest retail innovations at two upcoming events – Seamless Europe in Berlin and EHI Technology Days in Bonn. Seamless Europe takes place on 18-19 October at Messe Berlin and the EHI Retail Institute event is planned for 7-8 November at The World Conference Center in Bonn. ITL, leading provider of cash validation and biometrics solutions, provide a range of products ideal for the retail market.

Commenting on ITL’s involvement, Thorsten Labusch, VP of Sales & Business Development (Retail) said, “We are excited to take part in these two upcoming events in Germany, both focussing on the technologies that are leading development in the retail sector. We will have solutions from both our cash validation and biometrics divisions available for visitors to demo.”

Innovative Technology have a range of products that are ideal for retailers who are looking to automate cash payments to generate efficiency savings, or implement age estimation technology to assist with the sale of age restricted goods.

Thorsten continued, “One product we are excited to show is the NV4000. This multi-denomination bill recycler, is ideal for retailers who require high-volume mixed bill recycling to speed up consumer transactions and throughput. This unit has a large dispensing capacity of 420 bills which means fewer refills. Using this alongside our Twin SMART Coin System, which is our multi-denomination coin recycler, we can now offer the industry an economical payment solution with the ability to recycle both notes and coins efficiently with reduced human interaction.”

Concluding Thorsten said, “For retailers selling age restricted goods such as alcohol, tobacco and vapes, MyCheckr age estimation is perfect. This standalone solution equipped with a camera and screen can quickly detect a potential underage customer, completely anonymously. The device gives checkout staff an extra layer of security and prevents any potential confrontation when asking customers for ID. We already have a lot of MyCheckr success stories in convenience and vape stores and we look forward to showing visitors how they can benefit from MyCheckr in their own stores.    For anyone with an existing self-checkout, ICU Lite does the same function and can be integrated for automated age checks.”

Innovative Technology will have their latest devices to demo on booth J32 at Seamless Europe and booth 41 at EHI.

Innovative Technology (ITL) are the latest supplier member to join the Association of Convenience Stores (ACS). ITL are a leading provider of cash validation equipment and biometrics solutions who supply to the retail and convenience sector. ACS is the voice of over 33,500 local shops, supporting their members through lobbying, advice and networking opportunities.

Commenting on the membership, Chris Wright, Business Development Manager for ITL’s UK retail sector said, “We are pleased to join ACS at an exciting time of expansion in the retail sector for us.  ACS Club Membership offers a great opportunity to build relationships and network with the leading UK convenience store brands to learn more about their requirements and the challenges that local retail shops face.”

ITL were established over 30 years ago and are well known in the industry for their range of solutions designed to validate and secure cash payments.

Continuing Chris said, “Our note validators and recyclers can generate significant cash efficiencies for convenience stores. Moving customers through the sales journey seamlessly, speeding up transaction times and automating float management to ensure fewer cash refills.”

 “As well as our cash solutions we have a range of biometric products that perform age estimation for shops selling age-restricted goods such as alcohol, tobacco and vapes. MyCheckr is a stand-alone device that performs age checks anonymously. It helps retailers adhere to Challenge25, preventing age restricted goods being sold to minors, and gives an extra level of assurance for staff members when asking for ID”

John Vallis, Senior Business Development Manager (Biometrics) for ITL added, “In addition to MyCheckr being implemented in several convenience stores throughout the UK and Europe, we have also seen considerable interest from the vaping industry who are keen to prevent youth access to vapes. Vapes stores already using MyCheckr are reporting positive results not only as a useful tool for staff, but also as a visible deterrent to underage customers attempting to purchase vapes.”

Concluding Chris said, “We look forward to presenting our solutions at ACS hosted showcase events and forums, networking with members from key retail organisations and promoting our brand to the convenience sector. “

Innovative Technology Americas, Inc is busy in preparation of G2E 2023 which will take place October 10^th – 12^th at the Venetian Expo in Las Vegas. Global Gaming Expo (G2E) is the world's premier gathering of gaming professionals in North America. Innovative Technology Americas supplies a wide range of bill validators and recyclers to the gaming industry, and will also be exhibiting a suite of AI-powered biometric solutions to prevent underage gambling.  

Commenting on ITL’s involvement, Lauren Fabbri, Business Development Manager said, “We are excited to be showing once again at G2E! We have had tremendous growth across North America and look forward to sharing our proven line of products.  Our booth (#2444)is in a prime position, centered in the expo hall. The NV200, our casino-grade bill validator, continues to make significant gains in several US gaming markets. We have designed multiple solutions for retro-fitting gaming machines in the field.  Be sure to come and talk to us, we have units in stock and ready to ship. You have tried the rest, now try the best!”

Lauren continued, “Our NV4000 multi-denomination bill recycler will be center stage in the booth.  This unit has alarge dispensing capacity of 420 bills, so it is ideal for use in redemption kiosks and pay stations for quick and effortless cash pay-outs. With the current US labor shortage being felt across the country, the combined capacity of the replenishment cassette and 4 recyclers means fewer refills, and, ultimately, less need for human interaction.”

Concluding Lauren said, “We will also be showing our latest AI-powered biometric technology for age estimation. ‘MyCheckr’ is a standalone solution that can be used to prevent minors from accessing age restricted goods or services. It comes complete with a camera and screen, which can detect a potential underage player – all totally anonymously, with no data being stored. The screen can also be utilized to display age-appropriate or targeted marketing ads, which can create an additional revenue stream.”

“I, personally, cannot wait to demonstrate our product line to new visitors this year and I look forward to welcoming everyone in Booth #2444. Be sure to stop by and say hello!”