Innovative Technology Ltd. (ITL) are pleased to welcome Guilherme Valeri Sakai, Customer Support Engineer based in Brazil. Guilherme’s role is to provide customer support and technical advice to ITL’s customers in the region. ITL have two main divisions; cash validation, age & identity verification technology.

 

Commenting on his new role Guilherme said, “I first joined the technical support team in May after being attracted to the opportunity to provide customer support for a globally renowned company. My main responsibilities are to provide technical support and advice, both remotely and on-site, to make sure that customers set up their devices correctly and help with product integration. I will also be the main contact in the region for ongoing customer support and product updates.”

 

Welcoming Guilherme to ITL, Steve Geske, Lead Customer Support Engineer said, “This is the first appointment of a support contact in Brazil, which shows our commitment to the region and it’s growing customer base.  Guilherme will be responsible for looking after both retail and gaming customers in Brazil,  working with Augusto our local Business Development Manager for the region. Guilherme has been in the customer support industry for 5 years so has strong  problem-solving skills, effective communication abilities, and a deep understanding of customer needs. These qualities, along with his local knowledge of Brazil and Latin America will be ideal for this position. I look forward to seeing Guilherme develop this support role in Brazil to guarantee that our quality of service is maintained.”

 

Concluding Guilherme said “I am dedicated to ensuring customer satisfaction and continuously improving service quality.  I have already participated in many ITL training sessions and I am scheduled to visit the UK head office in October to meet my colleagues around the world in person.”