After completing a degree in Computer Games Programming, I joined ITL as a Customer Support Engineer and undertake a number of tasks, designed to improve the customer experience. These include: resolving technical enquiries through telephone support, email and site visits as well as supporting the sales team to continually improve our product range and ease customer integration. 

Having been in the company for several years as a Customer Support Engineer, I attend various exhibitions helping to promote our product range, whilst building relationships with new and potential customers. I really enjoy attending the shows, being able to meet customers face to face. I am encouraged to attend client meetings to assist with product integration and trouble shoot any potential problems. Although I’m based in the UK Head Office I am part of a large global team, supporting customers worldwide in a number of different industries and we work closely with the development team to continually advance our products throughout their lifecycle.