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Key UK technical support personnel celebrates a decade with ITL

Innovative Technology (ITL) have announced that Dan Humble, one of their established customer support personnel based at the UK head office, is celebrating 10 years’ service with the company this month.  Dan currently holds the position of Lead Customer Support Engineer after joining 10 years ago as a support engineer. The cash handling and biometrics solutions provider has been a trusted supplier to several industries including gaming, amusement, kiosk and retail for over 30 years.

Commenting on his company milestone, Dan said, “After joining ITL as a support engineer in 2013, I was given management responsibility five years later when I was promoted to lead customer support, managing a team of engineers. As well as having technical responsibility for UK gaming, I also look after Italy, ensuring our customers in the region receive the highest level of support.”

Congratulating Dan on his long-standing achievement, Andy Bassam, VP of Customer Support said, “Dan is a fantastic member of our team who works well assisting regional sales managers in  supporting key accounts. He has a good rapport with our customers and always makes sure any technical issues are resolved efficiently and professionally. He has outstanding product knowledge, and quickly gathers in-depth technical understanding of new products, particularly our latest biometric assisted age estimation solutions which can help prevent underage gambling. Congratulations to Dan on his 10 years of service with ITL, I look forward to continuing to work with him to further improve our customer technical support service.”

Concluding Dan said, “ITL is a fantastic place and I feel lucky to work closely with other departments and colleagues on a daily basis. I enjoy problem solving and engaging with customers especially when attending and networking at trade shows. I look forward to the next 10 years working for such a respected and forward-thinking organisation.”