Innovative Technology (Asia Pacific) Pty Ltd welcomes onboard Mo Goulamghoss, the latest member of staff to join the organisation during a period of recent expansion at the APAC office in Queensland. Mo took on the role of Customer Support Engineer during the summer and is responsible for providing technical support to new and existing ITL customers for the Asia Pacific region.  

Commenting on Mo’s appointment, Kerry Cowan, Sales Director - Asia Pacific said, “Mo joined us back in August and in his first few days attended AGE with the team which was a great introductory platform for him with many of our key customers from the region in attendance. As well as providing technical support to customers in Australia and New Zealand he will work in collaboration with our technical support engineers in China and Thailand giving maximum responsiveness to customers on a local level.”

Mirko Zwing, Lead Technical Support Engineer for ITL commented, “Mo has extensive experience of providing customer and technical support including installations, repairs and maintenance alongside 6 years’ experience in the cash handling sector which makes him ideal for the role. He will utilise conventional test equipment and IT diagnostics software tools in his role as Customer Support Engineer. Part of his job will also be to support the Sales Team with face-to-face meetings, product presentations, technical advice, solutions and product demos.  Mo is settling into life at ITL well and I look forward to working with him to ensure our customers are fully supported.”

Mo added, “I am delighted to join a global organisation which prides itself on excellence. I have recently been to our UK Head Office to attend the Technical Support conference and it was a great to be able meet my international colleagues and further improve my product knowledge. I bring valuable knowledge having worked for several years as a customer support engineer for a large global tech company providing solutions for the self-service kiosk and retail industries. I hope to use my expertise to ensure the excellent technical and customer support we provide for our state-of-the-art products is continued.”

Innovative Technology will showcase their latest innovations to the Balkan Entertainment and Gaming Expo (BEGE) 2018 on 21-22 November.  The leading exhibition for the gaming and entertainment industry in Eastern Europe which takes place at the Inter Expo Center in Sofia, Bulgaria.

Commenting on their involvement, Sasha Kragulj, Business Development Manager said, “Eastern Europe is an important region for us, so we are looking forward to showcasing our state-of-the-art product range to BEGE visitors at the end of November.  Our presence in the region continues to expand and we are seeing growing interest especially in both our Spectral and SMART product ranges.  We introduced the NV200 Spectral to the region at last year’s show in BEGE’s innovation zone and this year the NV9 Spectral – our latest addition to the Spectral range - will also be centre stage on our stand.  Spectral sensors are used in both our NV9 Spectral and NV200 Spectral to provide high resolution imaging. The NV200 Spectral scans 4.8 million data points whilst the NV9 Spectral scans 1.28 million data points to authenticate the validity of notes – both are the most technically advanced bill validators in their class. They both deliver outstanding fraud protection by using optical and mechanical anti-strimming technology and stained note detection. Their modular design means customers can also add on recycling and ticketing capabilities.”

Innovative will also have their SMART range of product available to demo.  The range includes the SMART Payout, an unrivalled mixed denomination note recycler which eliminates coin starvation, the SMART Coin System, a bulk coin validator, mixed coin hopper and recycler in one and the SMART Ticket, a versatile banknote validator with printer combined.

Sasha continued, “These modular units allow customers to add additional cash handling efficiencies to note and coin handling devices to further optimise machine uptime. Our NV200 is a secure, field proven banknote validator. With a lockable, removable cashbox that can hold up to 1000 notes it is ideal for global high-volume applications. Because of its modular design the SMART Payout can easily be added to give our customers a superior mixed denomination banknote recycling facility, reducing the coin float level required to keep machines operational. SMART Ticket can also be added onto the field-proven NV200 validator to make machines TITO (Ticket In Ticket Out) enabled.  For coins, we have our SMART Coin System which validates, discriminates and stores mixed coins, eliminating coin starvation & the need for multiple hoppers at a market leading speed of 12 coins per second.”

Join the team on stand 3.12 for more information and demonstrations.

Innovative Technology Americas, Inc reported a successful G2E with visitors expressing strong interest in their Spectral products, TITO (Ticket In/Ticket Out) solution and validators ideal for the popular sports betting market.  

Commenting on the show, Rebecca White, VP of Sales & Business Development at the US officesaid, “We were delighted with the number of visitors who visited our booth at G2E - all keen to test out our Spectral technology and TITO emulator which attracted lots of attention. Spectral sensors are used in both our NV9 Spectral and NV200 Spectral to provide high resolution imaging. The NV200 Spectral scans 4.8 million data points whilst the NV9 Spectral scans 1.28 million data points to authenticate the validity of bills – both are the most technically advanced bill validators in their class. They both deliver outstanding fraud protection by using clever optical and mechanical anti-strimming technology and stained bill detection. Their modular design means customers can also add on recycling and ticketing capabilities.”

Rebecca continued, “Our original NV9 bill validator is an ideal product for the sports betting market and we were pleased to see this being used on many operators stands at G2E for this purpose. The popular NV9, with its enhanced sensing technology and high acceptance rate for multi-currency, is ideally placed to meet the market needs in this expanding area of gaming.  It offers flexibility as its modular design means that a ticket printer can be added on to create the NV12 giving operators barcoded ticket printing capabilities.”

“As well as showcasing our Spectral technology we also had our TITO solution (Live Ticket) emulator on the booth for visitors to demo. Our low-cost TITO offering maximizes revenue and increases total play time whilst eliminating fraudulent tickets, and gives a full machine audit of cash and TITO transactions. Live Ticket uses the NV12 with a MicroHub and Android desktop TITO redemption terminal to reduce operational and cash handling costs by increasing machine play time and speeding up customer payouts.”

Rebecca concluded, “One of our coin products also proved popular with the visitors – the SMART Coin System. This state-of-the-art bulk coin validator, mixed coin hopper and recycler in one, validates, discriminates and stores mixed coins, eliminating coin starvation & the need for multiple hoppers. We are pleased that G2E proved to be a success and it was fantastic to see many of our products on other booths too – demonstrating both our continued expansion in the States and our extensive global reach overall.”

INNOVATIVE TECHNOLOGY will present their latest retail and banking cash handling innovations at the 10^th International PLUS-Forum exhibition on 14-15^th November in Moscow, Russia.  Their latest innovations on show are set to revolutionise the cash handling processes for retailers creating greater efficiencies and cost savings for the sector.

Georgiy Frolov, ITL Business Development Manager in Russia, commented, “We will be previewing some new products designed for the retail and banking sectors and our NV200 Spectral – the most technically advanced note validator in its class will once again take centre stage on our stand. This Central Bank of Russia (CBR) certified banknote validator has state of the art spectral sensors which offers complete note image capture by scanning over 4.8 million datapoints to authenticate the validity of notes. The unit boasts 99%+ first time acceptance of new and street grade notes with a note to note processing time of 2 seconds. It also delivers outstanding fraud protection by using optical and mechanical anti-strimming technology. Plus, add-on modules allow note recycling or ticket printing capabilities for further cash handling efficiencies.”

Georgiy concluded, “Our products are designed to help eliminate shrinkage and accounting errors, dramatically reduce cash in transit collection costs and provide full audit traceability - key features for the retail, banking and self-service sectors. We look forward to seeing everyone at the PLUS Forum event to explain how our closed loop systems can assist retailers to optimise their cash handling across their entire organisation.”

Join the ITL team at stand number 7 to find out more and demo their latest innovations.

Innovative Technology (ITL) are expanding their first-line technical support facilities on a global scale by setting up dedicated teams in several of their office locations.  The first-line ITL Technical Support Teams provide customers with in-depth technical expertise for their cash validation products, via email and phone. In addition, they liaise with ITL’s internal Research & Development Team to identify product improvements, trends and issues ensuring continuous product improvement.

Andy Bassam, VP of Customer Support commented, “Our dedicated Technical Support Team based at the UK head office is now well-established and provides an excellent service to our customers all over the world. It’s broadly made up of two main parts; first-line who give technical support via telephone and email, and engineers who conduct site visits. Part of our overall support strategy is to establish first-line technical provision at our other office locations and expansion is now well underway. The technical support teams have in-depth product knowledge and provide support across our entire product range.  Part of their remit is to complete software integrations and conduct product maintenance and testing, and replicate field issues back in the office.  They also provide customers with technical documentation which give more in-depth information and assistance if required.”

Andy concluded, “We are successfully strengthening our first-line technical support facilities and have dedicated staff now in various locations. This helps is to extend global reach, as well as ensuring that customer queries are resolved quickly and effectively, giving a more direct, localised service. We look forward to broadening this facility to other offices in the near future.”

Contact Information: 

ITL customers all over the world can call the Technical Support Team directly in the UK on +44 161 507 181.  Alternatively all customers can email Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or visit the technical support page at: http://innovative-technology.com/support for the latest updates and downloads.

Innovative Technology reported a busy show at The Autumn Coin-OP Show (ACOS) this week held at London Olympia. Their Spectral technology was popular with the visitors as well as their Live Collect cash management system which was previewed to the industry. Live Collect enables operators to optimise cash handling and revolutionise collection efficiency by accessing real-time data and detailed status reports across multiple sites for full machine audit traceability. 

Commenting on the show, Andy Bullock, Senior Business Development Manager said, “ACOS visitors where impressed with the efficiency benefits and huge cost savings that Live Collect can bring their organisations. As soon as you start talking about eliminating shrinkage, reducing float levels and generating more efficient collections operators are keen to hear more.”

Andy continued, “Live Collect optimises the cash handling features of both the NV11 and SMART Coin System in a smart connected way. The NV11, a market leading compact note recycler can store and payout up to 30 notes for change or prizes while the SMART Coin System is a state-of-the-art coin validator, mixed coin hopper and recycler in one that eliminates coin starvation and the need for multiple hoppers. Live Collect links the coin and note machine peripherals to provide operators with a greater insight into machine activity."

Andy continued, “We also previewed Pay & Play which is a new app that allows customers to transfer funds to enabled gaming machines using their mobile. You can set your own limits and deposit funds securely using your debit card – ideal for customers who are not carrying cash. We’ll be releasing more information over the coming months regarding this new technology so watch this space.”

Both Spectral products also attracted lots of interest on the Innovative stand.  The NV200 Spectral and NV9 Spectral units are the most technically advanced note validators in their class, boasting stained note detection, optical & mechanical anti-strimming technology and faster note to note processing.   

Andy concluded, “Spectral sensors are used in both our NV9 Spectral and NV200 Spectral to provide high resolution imaging. The NV200 Spectral scans 4.8 million data points whilst the NV9 Spectral scans 1.28 million data points to authenticate the validity of notes. Their modular design means customers can also add on recycling and ticketing capabilities.”