Dear Customers,

The rapidly changing coronavirus (COVID-19) pandemic is a source of uncertainty for all of us. We hope you are safe and well and thank you for your continued support. At times like this, communication is vital.

Whilst we are taking all of the necessary steps to stop the spread of the Coronavirus we remain operational and available for customer orders and queries.  We are processing and dispatching orders and our main reception and technical support numbers are manned and operational. Your local sales contact around the globe are all operational and available for any queries you may have.

Customers can order via email: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! or from our webshop https://www.innovative-technology.com/shop and sales order confirmations will provide dispatch information. Any customers requiring an RMA number should contact Technical Support. Please refer to the key contacts below:

Key contact information:

Head Office: +44 161 626 9999
Technical Support: +44 161 507 1818
Sales : Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!
Support : Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

You can find details for all of our local sales contacts on our website:https://www.innovative-technology.com/contact/contact-itl

We are lucky enough to have such a dedicated and enthusiastic team at ITL. Our amazing staff are doing an excellent job in these challenging circumstances, taking all necessary hygiene precautions and we're extremely grateful for their support & dedication to maintain our level of service.

We are committed to maximising continuity of our business whenever possible & are closely following government guidelines and advice as they evolve.

We know the industry will recover after this crisis and there will be busy times ahead for all of us. Innovative Technology is committed to helping our customers rebuild our industry, but for now the most important thing is to stay safe and healthy.

Peter Dunlop - Managing Director

On behalf of all the team at Innovative Technology 

Innovative Technology have announced that one of their long-standing technical support personnel has been promoted to Customer Support Manager.  Mirko Zwing will now head up the UK & Europe Technical Support teams for gaming customers plus will be responsible for support in Spain, South America, Asia & Oceania for both gaming and retail clients.

Speaking about the promotion, VP for Customer Support Andy Bassam commented, “Mirko is a valued member of the support team who has been with ITL for 14 years, and this promotion from lead to manager is much deserved. Mirko has had various promotions during his time at ITL and this latest step-up means he will now cover a wider area including UK, Europe, South America, Asia & Oceania. He will manage a team of both first-line technical support advisors and technical engineers.  He is an extremely experienced member of the support team with first rate product knowledge and I know he will flourish in this new role.”

Mirko Zwing, Customer Support Manager said, “I’m delighted with my promotion and feel ready to meet the challenge ahead. I am committed to ensuring our customers continue to receive first-class technical support. This move up has also given my colleague Steve Geske the opportunity to oversee a team of support engineers which will enhance his leadership skills. As Lead Customer Support Engineer, Steve will have a focus on assisting customers in Germany, Benelux and Russia.”

Concluding Mirko said, “I will continue to travel to customers worldwide to assist with product installations in my new role as Customer Support Manager. My remit also involves coaching support advisors and engineers to guarantee they provide the best technical assistance for our customers. I am looking forward to growing and shaping the technical support team over the coming years.”

Moscow will host Vend Expo’s 14^th International Vending Technologies and Self-Service Systems Exhibition on 25-27 March at the Expocentre. Innovative Technology will demo their range of vending products designed specifically for this market.

Georgiy Frolov, Business Development Manager commented, “Vend Expo is an important event in the ITL calendar as it gives us an ideal platform for us to network with our customers in the region and get a real feel for the needs of this developing marketplace going forward. This new era of self-service is fast moving, technology-led and presents exciting opportunities for the future.”

Georgiy continued, “This year we will focus on highlighting the NV9 Spectral note validator which boasts fast note to note processing and can be mounted vertically making it ideal for vending applications. The NV9 Spectral is a more technologically advanced version of the well-established NV9 with the added benefit of Spectral Technology. State of the art sensors ensure the full note is scanned and verified along with stained note detection technology which guarantees the rejection of stolen banknotes.”

ITL will also show how their age verification device (ICU) can prevent access to age restricted goods sold in vending machines.  ICU automatically checks age with no need for manual intervention and access is either approved or rejected, with changeable age limit settings. It’s fast and gives a 96% accuracy rate when identifying under 18’s.

Georgiy concluded, “The BV50, a popular validator with Russian customers, will also be available on the stand for visitors to demo. This space saving bill validator fits easily into the standard vending plate. It has the option of up or down stacking and four cash box capacities making it ideal for vending machine applications. Come and see the ITL team on stand A302 to find out how our solutions can create efficiencies and improve cash validation security for your vending fleet.”

The US arm of Innovative Technology have recently joined the Kiosk Manufacturer Association (KMA) as a premium member. 

KMA is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). The kiosk industry association leads efforts to optimize self-service engagements using information technology. Membership is made up of representatives from the self-service industry who are interested in establishing and following common guidelines on accessibility.  

Rebecca White, VP Sales & Business Development for Innovative Technology Americas said, “2020 is set to be an exciting year for us in the US and surrounding territories with lots of opportunities in the pipeline especially in the retail market.  I am delighted to announce that we have become a premium member of the Kiosk Manufacturer Association (KMA) which will help us capitalize on these opportunities within the self-service and kiosk industry.”

Rebecca continued, “KMA Membership opportunities include networking with kiosk manufacturers and software providers as well as access to; member resources such as market research and trends, regulatory guidelines as published by the government and technology solutions such as AI and biometrics. Most importantly, together with other members, we will support an industry-led association which promotes the industry on an objective basis.”

Concluding Rebecca commented, “Our retail, kiosk and self-service offering is continually expanding, and we have developed many new products with our Spectral Technology designed specifically for this market.  Our core business is all about automating transactions in the most business efficient and cost-effective way. Our suite of highly secure cash validation, recycling and smart safe products offer numerous advantages such as, fast bulk note processing speeds, multi-denomination recycling and reduction in overall operation costs. We are particularly excited about our new ICU Age Verification and Facial Recognition device which can helps users manage the sale of age restricted goods to ensure compliance, plus intelligent AI algorithms can identify faces to control access.  ICU does not require pre-registration or human intervention and quickly and accurately predicts age and identifies faces so is ideal for automated self-service and kiosk markets. Joining the KMA will give us the opportunity to network with key organizations within the industry and therefore introduce our new retail and kiosk portfolio to this growing hi-tech market. “

For more information about the KMA visit their website: https://kma.global/