Returns Procedure
1. Contact ITL to obtain a returns number detailing what product are to be returned and the full return address. 
2. Pack the items securely. Be sure to include your contact details, delivery address and a brief description of why the items are being returned. 
3. Clearly mark the returns number on the outside of the package. 
4. Send the package to:
Returns Department
Innovative Technology Ltd
Derker Street
Oldham
OL1 4EQ
United Kingdom 
5. On receipt, Innovative Technology will aim to process the returned items within 10 working days. A large quantity of items may take longer.

The current prices of repair/refurbishment is as follows: NV7, 8, 9, 10 - £15

For re-programming only, there is a standard charge of £10 per unit.

Notes:
· In the unlikely event that the items require a replacement PCB, the charge will be increased. If details have been provided, Innovative Technology will contact you to inform you of the new cost of repair. 
Prices quoted are subject to change and are correct as at June 2010. For up to date prices, please contact Innovative Technology.