Innovative Technology Ltd. (ITL) are pleased to welcome Ricardo Avila, Customer Support Engineer, based in Mexico. Ricardo’s role is to provide customer support and technical advice to ITL’s customers in the region. ITL have two main divisions; cash validation equipment and AI-powered biometric technology solutions. 

Commenting on his role at ITL, Ricardo said, “I first joined the technical support team in June, and I am settling into my role well. I visited the UK Head office over the summer where I took part in a detailed product training and induction programme. It was fantastic to meet my colleagues face to face and learn from their expertise and get to know more about how ITL’s products work, and how they create efficiency savings and improve productivity for customers.”

Steve Geske, Lead Customer Support Engineer for ITLcommented, “Ricardo is doing a fantastic job getting to know our customers in Mexico. Mexico is a relatively new and growing area for us so we are delighted to appoint a support engineer to join Antonio who is our dedicated sales representative for the region.   Ricardo has extensive experience working in a support role for international organisations so his background is ideally suited to the role.”

Ricardo concluded, “My responsibilities include first line support queries, ensuring our customers have the latest version of our products and associated software, and on-site visits to resolve any integration issues. This is the first time ITL have had a support contact located in Mexico, and a new industry for me, which makes the role challenging but really exciting to be part of as ITL make gains in the market. Since day one I have felt comfortable and lucky to work with such a great team, and with my technical support background working for some major companies, I am confident that our customers in the local region will receive the highest level of customer support that ITL is well-known for.”