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Items filtered by date: Oktober 2017
Mittwoch, 25 Oktober 2017 11:43

Laura Mackie

Name: Laura Mackie
Job Title: Sales Support Executive
Department: Sales Support
Worked at ITL since: 2009
 

When I joined ITL back in 2009 I was a Sales Support Administrator and the only member of the UK sales support team. As the company has grown the global sales support team has expanded too. As Sales Support Executive I head up the UK sales support team and support the wider, global sales support functions.

The Sales Support Department assist the Sales Teams through: placing and processing customer orders, dealing with customer queries, and any ad hoc requirements that customers or salespeople may have. My role and responsibilities are also global as we support branches in Italy, Australia, America and China. I really enjoy assisting our customers and ensuring they receive the best level of customer service. 

 

What benefits me:

      

Published in Meet the Team
Mittwoch, 25 Oktober 2017 00:00

Autumn 2017 Technical Bulletin

IN THIS BULLETIN: New Product Firmware Released (NV9, NV10, NV200, BV50), DA3 Software Version 1.22 Released, Validator Manager Version 4.5 Released, New Swiss 10-Franc Note Released October 2017, New UK £10 Note Released 14/09/17

 

 

Published in Technical Bulletins
Dienstag, 24 Oktober 2017 17:09

Rhythm Gupta

Name: Rhythm Gupta
Job Title: Year Placement – Mechanical
Department: Development
Worked at ITL since: 2017

I joined Innovative Technology in July 2017 securing a placement in the Mechanical Team within the Development Department. My internship job title is Mechanical Design Engineer and this placement is part of my degree course (Year 3) in Mechanical Engineering at Coventry University. 
 
The Mechanical Team take innovative ideas and produce conceptual models of products using CAD. The team defines the mechanisms required, designs 3D printed parts and builds bench models to test functionality. Currently I am involved in various things such as research work and updating drawings on NX Cad. 
 
I have not decided which area of mechanical engineering my future career will focus on, but I am sure that my time at ITL will teach me things that I couldn’t learn at university, giving me invaluable experience and exposure to working in the industry. 
 

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Published in Meet the Team
Dienstag, 24 Oktober 2017 12:33

Dan Pittenger

Name: Dan Pittenger
Job Title: Technical Support Specialist (USA)
Department: Technical Support
Worked at ITL since: 2017

I joined ITL’s US operations at a crucial time of growth and I am enjoying providing technical support to our customers in the vast American market. 
 
I am responsible for managing complex technical products and solutions and ensuring our customers receive the best possible technical support. I enjoy the customer-facing aspect of my role and like overseeing the customer lifecycle from sale to installation and beyond. I conduct training and attend various tradeshows, helping to promote our products and building relationships with new and potential customers.
 
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Published in Meet the Team
Dienstag, 24 Oktober 2017 12:18

Kerry Cowan

Name: Kerry Cowan
Job Title: Sales Director - Asia Pacific
Department: Sales 
Worked at ITL since: 2014

I head up ITL’s sales operations across the APAC region from our office in Australia. Working closely with my International sales and support colleagues I enjoy developing partner networks across multiple territories. 
 
As Sales Director for Asia Pacific I have overall business management responsibility including direct sales and opportunities for the APAC region. I attend tradeshows, identify and support customers and investigate future business opportunities to promote our brand across the region.
 
 

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Published in Meet the Team
Innovative Technology Americas, Inc. is pleased to welcome Dan Pittenger, Technical Support Specialist to their Wisconsin office.
 
Dan joins Innovative Technology’s US operations at a crucial time of growth which has seen an increased the number of regional sales and support staff. Dan has a background in both the ATM and printing industries and has extensive experience in customer service and support which will help to promote their innovative products to the vast American market. 
 
Commenting on his position Dan said, “I’m looking forward to working for such an innovative, global company to progress the overall customer experience and help develop the business across the Americas.  In a previous role I was responsible for troubleshooting, training and software installations and so I hope to bring this valuable experience with me to ITL to ensure our customers receive the best possible technical support.” 
 
Andy Bassam, VP of Customer Support said, “I’m delighted to welcome Dan to the team. Dan has over 10 years’ experience in the ATM industry and his previous roles have given him a breadth of experience in a customer facing role, managing complex technical products and solutions. I am sure Dan will use his valuable experience to meet the technical needs of our customers across the Americas, overseeing the customer lifecycle from sale to installation and beyond. I look forward to working with him”. 
 
 
 
Published in News
The Autumn Coin-Op Show (ACOS) 2017 took place at on 11 & 12th October at the Conference Centre (Level 3) at London Olympia.  A key industry hot topic at the event was TITO (Ticket-In Ticket-Out) and how interest is growing significantly across the UK amusement sector.  
 
Andy Bullock, Business Development Manager, commented, “An electrical fire at Chelsea Football Club led to a last-minute change of venue the day before ACOS 2017 was due to start but despite this the event was busy overall. As the use of TITO technology is growing we decided to use our stand at ACOS once again to highlight our complete range of ticketing solutions alongside our established coin and note handling products.”
 
Andy continued, “Our ticketing products proved very popular on the stand, in particular the NV12+ which is a revolutionary compact validator and ticket printer. It dramatically reduces operational costs by eliminating hopper starvation and reducing cash handling tasks. Its modular design combines an NV9 USB+ banknote validator with a high-performance printer unit and integral barcode reader, delivering a market leading ticketing system. The NV12+ accepts standard industry barcode tickets and has an unrestricted ticket print length, enabling it to print end of day audits as well as single tickets.”
 
As well as the popular NV12+, ITL had a range of other printing solutions on offer. From standalone coupon printers that allow unlimited branding opportunities to combined banknote validator and ticket printer products, all designed to suit several different applications. ITL’s newest product, the NV200 Spectral was also on display at the show. The NV200 Spectral has state of the art spectral sensors which offers complete note image capture (highest spectral coverage) to authenticate the validity of notes. The unit boasts 99%+ first time acceptance of new and street grade notes, has a note to note processing time of 2 seconds and delivers outstanding fraud protection by using optical and mechanical anti-strimming technology.
 
Andy concluded, “This was our fourth ACOS and it’s always a great opportunity to meet with our existing customers and display our latest products.  With the round £1 coin demonetised on the 15th October we had a number of enquiries about our coin handling products. We reminded customers that they can visit our website to download the latest datasets to ensure their products are up-to-date removing the old £1.  We were pleased with the overall feedback and the high interest shown in our ticketing solutions and were very impressed that the organisers managed to find another venue at the eleventh-hour to enable the event to go ahead. We look forward to a busy 2018 which kicks off at EAG and we’re excited about several new products that we will bring to the market.” 
 
 
Published in News
The 9th International PLUS-Forum 2017 took place on 4th & 5th October at the Sokolniki Exhibition and Convention Centre in Moscow where Innovative Technology Ltd (ITL) showcased their expanding retail and banking product portfolio.
 
Commenting on the show, Lina Trofimow, Business Development Manager said, “The exhibition was busy with organisations from across the region interested in cash circulation and self-service. A key industry topic which was talked about at length during the show was the growing use of cash across the region, highlighting that ‘cash is still king’ in the region. This year we had established products to promote that are ideally suited to both the banking and retail sectors.  Visitors to our stand showed lots of interest in our game changing new validator, NV200 Spectral – the most technically advanced note validator in its class. Of significant interest was the fact that, the NV200 Spectral has passed and is now certified by the Central Bank of Russia’s (CBR) - due to its notoriously stringent requirements. It’s value for money, plus the fact that it has add-on modules to allow note recycling or ticket printing capabilities proved very attractive.”
 
ITL’s NV200 Spectral has state of the art spectral sensors which offers complete note image capture (highest spectral coverage) to authenticate the validity of notes. The unit boasts 99%+ first time acceptance of new and street grade notes with a note to note processing time of 2 seconds. It also delivers outstanding fraud protection by using optical and mechanical anti-strimming technology. 
 
Lina continued, “Another particular highlight was our SMART Coin System. A market leading coin capacity makes this unique unit suitable for a number of different applications combining an advanced bulk coin validator, mixed coin hopper and recycler in one. The unit validates, discriminates and stores mixed coins, eliminating coin starvation & the need for multiple hoppers. Visitors were keen to hear how the SMART Coin System significantly reduces operator collection costs, eliminating coin starvation.”
On its debut outing in Russia was ITL’s SafeCash Collect. A new unit that combines a tamper evident bag system (TEBS) with live data collection and reporting. Although this concept is still under development it was another popular talking point on the ITL stand. The unique barcoded bags allow for full audit traceability.  This reduces shrinkage, eliminates counting cash and accounting errors. The system dramatically reduces cash in transit collection costs and as updates are pushed out from one central location, there is no need to visit multiple sites.
 
Lina concluded, “International PLUS-Forum 2017 provided us with an ideal opportunity to exhibit our retail and banking products to the growing industry in Russia. We expect a lot of interest in NV200 Spectral and SafeCash Collect from the Russian retailers over the next 12 months. We are pleased with the overall feedback and interest we obtained and are delighted with the growing awareness and trust in our products.”
 
Published in News
November sees the return of the Balkan Entertainment & Gaming Expo (BEGE) to the Inter Expo Center in Sofia Bulgaria on 22nd- 23rd November.  Innovative Technology Ltd. (ITL) will again be demonstrating their impressive range of cash handling products for the Gaming & Amusement sectors at Stand 3.10.
 
ITL’s Business Development Manager for Eastern Europe, Lina Trofimow said “After a successful show last year, when we were voted the winner of ‘most complex cash handling portfolio’, it was an easy decision to return to BEGE again this year. Our business continues to develop and expand in this growing region so a strong presence at BEGE is important to us. At this year’s expo, we will be showcasing our range of SMART products -  including the SMART Payout, an unrivalled mixed denomination note recycler which eliminates coin starvation, the SMART Ticket, a versatile banknote validator with printer combined and the Smart Coin System, a bulk coin validator, mixed coin hopper and recycler in one.”  
 
The exhibition will be used to demonstrate ITL’s newest validator, NV200 Spectral – the most technically advanced note validator in its class. It’s state of the art spectral sensors offer complete note image capture (highest spectral coverage) to authenticate the validity of notes. 
 
The unit boasts 99%+ first time acceptance of new and street grade notes with a note to note processing time of 2 seconds. It also delivers outstanding fraud protection by using optical and mechanical anti-strimming technology. 
 
Lina continued “We are excited to use BEGE 2017 as a platform to promote our growing number of note validator and printing products available to the gaming and amusement sectors.  Innovative Technology is well positioned to meet the cash validation needs of the increasing number of companies locating in the region and we look forward to exhibiting at the event.”
 
Join the ITL team at stand number 3.10 and learn more about their innovative product range.
 
Published in News
Dienstag, 03 Oktober 2017 10:14

Alina Chen, Sales Assistant, ITL China

Innovative Technology (China) Ltd. is pleased to welcome Alina Chen, Sales Assistant to their Shenzhen Office.
 
Alina joined ITL’s China office in August and is responsible for supporting ITL customers in the region to ensure they experience a smooth sales experience from the point of order through to delivery.  Commenting on her position Alina said, “I am settling into ITL well and I am enjoying helping customers receive the best possible customer service. I place purchase orders, organise shipments and check payments and deliveries. I am excited to be working for a global organisation and I look forward to working closely with the UK team to provide sales assistance to our current and future customers.”
 
Sean Wang, Business Development Manager Asia said, “Alina brings with her several years of experience in a sales assistant role. I am sure that Alina’s skills and expertise will give our local customers excellent end-to-end customer service. Her communication skills and attention to detail will be vital in the role. I look forward to working with Alina to grow our customer base and ensure our sales processes and procedures achieve successful results.”
 
Published in News